Holiday Shipping & Vacation Notice: We will be closed for the holidays from December 17 through January 2. Email correspondence and order shipping will resume after our online return. Please don't order if you require service sooner. Your understanding of the importance of family time during the holidays is deeply appreciated!
This is our busiest time of the year! Large or multiple orders may poissibly require 5 - 7 full business days for processing. To compensate for these longer prep times, we upgrade your U.S. shipping to Priority Mail at no additional cost. Your patience during this most busy time of the year is very much appreciated! Happy Holidays to all of you and best wishes for a most blessed and happy New Year!
PLEASE NOTE: Some items such as FABRIC APPLIQUES and ELECTRONICALLY DELIVERED ITEMS HAVE either LOWER SHIPPING RATES (or in some cases no shipping costs) THAN ARE CALCULATED IN THE CHECK-OUT PROCESS. You may proceed with confidence knowing the proper shipping fee and any applicable discounts for light weight items, electronically delivered items and promotional shipping will be adjusted before your payment is processed in order to provide the most economical shipping rate.
PLease use the CONTACT BUTTON to email us if you have any questions, concerns or would like a direct shipping quote for your items. We're also happy to give shipping quotes for INTERNATIONAL ORDERS. Thank you for visiting & have a wonderful day!
Following is our FAQ. It's a long list of information, policies, etc. So if you have a question, the answer is likely to be here! Just the same, please feel free to email any questions. It is a long read, but some of it's required for the site and the rest is offered in hopes of providing clear answers to any questions that might come up.
We're happily tied up in the Silk Mine's these days, so it's faster & easiest to contact us by email. But as a last resort here's the phone number...314-402-6796. Please don't be shy in leaving a message.
To request an invoice or directions for mailed payments or if you have any other questions, please direct email to
We will respond with payment instructions.
Regarding MAILED PAYMENTS:
Please DO NOT mail payments without contacting us first for an invoice and payment instructions. Our preferred method of Payment is PayPal through the PayPal Express Checkout. You DO NOT have to sign up with PayPal to send a payment through the system. It is FAST, costs you NO ADDITIONAL FEES to use and is MORE SECURE than other means of payment. Using PayPal protects you the BUYER because your sensitive encrypted financial data IS NEVER SENT TO, HANDLED or SEEN by this Seller. PayPal offers other Buyer Protection benefits as well which can be reviewed on the PayPal website.
If you are a class instructor, quilt shop, or wish to inquire about wholesale or bulk purchases, or which shows we will be attending, feel free to use our Contact Page OR you can email us at:
Yes, we DO welcome bulk retail and wholesale inquiries.
Can you visit to shop with us?
Unfortunately, no. Our pretties are freshly shipped from the silk design studio cutting rooms to our production and storage facility for packaging and kit email@example.com
Our Philosophy and Store Policies:
We operate by the good ole fashioned Golden Rule. We strive to be fair, friendly, honest, and committed to our customers. Just as a few glistening silk fibers formed the tie that bound us into friendship, we believe it to be the same tie that leads us in developing quality relationships with satisfied customers. We believe good friendships require care, respect and a light hearted perspective; as do our relationships with our customers. We hope to make you smile, and that you'll want to reciprocate kindly as well.
By submitting an order/purchase with us you are agreeing to pay for your purchase and stating your agreement to honoring our store policies. You are also agreeing to not hold us accountable for any liability/loss to self, others or your possessions or materials incurred in the process of using or resulting from purchase or receiving any of our products, it's packaging, instructions, or from visiting this website.
We do our very best to select, cut, press, process, pack and mail each & every order as if one of us was receiving it. Before any order is packaged the question is asked: "Would I want to receive this?"
So please be aware that during times of high volume orders we do not/will not skip steps in assembling a quality product. Please allow up to 5 business days for your order to be processed, and possibly up to seven business days for large bulk/multiple orders during the pre-holiday seasons. Normally orders are shipped within 2 business days and US orders are frequently shipped via Priority Mail. If/when an ordered is subject to an unforeseen delay, we'll make every effort to email & notify you. We've only had two occasions of replacing orders that were reported by customers as "lost", and then heard from both customers shortly afterwards that the "lost" orders also arrived. Because the post office occasionally mis-routes items, we ask that you wait 31 days before panicking should such a rare event arise. We always recommend insurance, and require insurance on all orders totally more than 50.00.
International orders require slightly more time as they must be delivered in person to the post office with all necessary paperwork. We welcome international customers and look forward to serving you with equal enthusiasm but ask for your patience and care in matters regarding payment and shipping.
We only accept PayPal credit card and direct payments for international payments at this time and ship via the most economic and reliable method your address and package size allows. PayPal purchasers MUST have PayPal verified addresses so please visit your PayPal site to take care of this before you place your order.
We cannot be responsible for International packages once they are mailed, and have no control over postal delivery times, delays, etc. beyond US borders. International Customs fees, taxes, etc. are the buyers responsibility. We do not falsify custom's documents.
Military Customers, APO/UPO, military addresses, and US Territories beyond the Continental US States:
Please email us first regarding shipping fees, approx. delivery times, etc. or to ask any questions you may have.
US Customers/Methods of payment accepted:
Personal checks are accepted but products are held until the check clears, - usually 7-10 business days.
US Postal Money Orders are also accepted. Non-US Postal money orders may also be subject to bank holds by the bank. This is not our decision, but the bank's due to an increase in fraudulent money orders.
PayPal is the PREFERRED method of payment. You may check-out through PayPal using credit card, debit card, instant transfer, e-check, or other PayPal accredited method of payment. PayPal safe-guards both the buyer and the seller, and is a highly secure method of payment. Please make sure you are PayPal verified with a verified shipping address. Some items cannot be shipped to PO boxes, - so please contact us first if you use a PO Box.
Please email if you have any special requests, questions regarding shipping costs or about combining items for combined shipments BEFORE using the Check-out. We reserve the right to review orders before accepting payment to check inventory quanities, correct shipping information and fees, and make any adjustments needed to combine shipping. We will contact you if we are able to save you money with adjusted combined shipping or for directions in the unlikely event of any back-ordered item. The checkout system has limited shipping calculation abilities. In the case of International orders and or large bulk orders exceeding 125.00, we reserve the right to adjust and collect any additional costs associated with delivery. Every effort will be made of course to contact & advise our customer's of additional shipping costs.
About our "SBC" - Stash Builders Clubs(no relation or inference intended to the BIG Company...LOL)
The Stash Builder Club idea came about in response to frequent requests from returning friends who wanted to set up some sort of "automatic" purchase & shipping plan. They often emailed asking when our next shipment would arrive so the could get "First Divvies" on our most popular varieties of themed silks, solids and mini-prints (most suitable for doll clothes!) As time went on, the list for such requests has grown. While we're still deciding which method will be the most popular with our customers, we'll be giving the Club Subscription idea a go...Here is a basic run down on how it works.
1) The product is purchased on the site and the customer will go through check out. At this time, you are only making a purchase for your ONE first shipment.
2)The payment is sent to us through checkout for approval. We review the order & make any appropriate adjustments to allow for any applicable errors in shipping costs, determine any shipping discounts for combined items or single line entry free shipping items.
3) We respond by sending you an email at the email address you provided at checkout to confirm your order, the order information, shipping address etc. AND send you an order confirmation email which will either contain a hyper-link to set up your future purchases (through automatic payments through PayPal) OR with additional payment instructions. You MUST respond to the email(s) in order to complete your Stash Builder Club Subscription and receive the future remaining Stash Builder Club term's purchases. You are not purchases ONE item when you subscribe to the Stash Builder Club offering, but rather you are setting up a series of re-occurring purchases at that set price.
** Unless FREE shipping is stated in that particular subscription's description AT THE TIME of your initial subscription for the item AND your emailed subscription invoice, you will be charged for shipping each item through the course of your subscribed term. Payment and shipping is charged for each item unless you have purchased a Special Offer/Sale SSB Club selection. In other words, FREE shipping is only offered through-out a subscription's term that is sold to you at the time as a SPECIALLY offered free shipping item. After the Specially Priced or Sale Priced subscription's term is completed it is not automatically renewed or made available with free shipping again. After a SSB Club Free Shipping offer expires on the site, it is no longer available for purchase at that price or with the free shipping offer or retro-actively applicable toward other SSB Club purchases. Once a Special offer expires, it may or may not be offered again. If you have any doubts or questions, just email and ask first.
4) After reviewing your PayPal invoice you will agree to the subscribed future purchases being billed to your payment method of choice, and complete the subscribed payment process.
Should you decide to cancel later, you can email us up to one week prior to your next shipment with your cancelation request. Any items already mailed will be considered due for payment and any items currently due you in the currently PAID month which are currently PAID for will be shipped. Both the seller and the customer have the option of cancelling the subscription before it's end of term. Subscriptions may be canceled at any time by us for any reason (with fulfillment of any currently paid orders of course)and you the customer will be advised should a cancellation be necessary. Stash Builder Clubs are offered as a service and do not imply the delivery of specific silk items based on a customer's custom shopping list. While we do wish to try to fit your desires as closely as we can, we simply don't have the time to be emailing photo's back and forth or trying to locate a specific design for so many customers. We will however try to pack each shipment in hopes of being rewarded with a stash huggin smile.
SBC-Stash Club purchases are also covered by our return/exchange policy.
****We understand that situations DO develop in the course of every-day life, so please email us if a problem comes up and you need a shipment delayed. Depending on how soon you contact us, we will do our best in trying to help you with delaying/post-poning or re-scheduling your next Stash Club mailing.
Our Return Policy:
Your satisfaction is very important to us. In the unlikely event that you have a question or concern about your purchase, please email us at: firstname.lastname@example.org
We will do our best to work with you in obtaining satisfaction with either a return for store credit or a refund at our discretion.
All return requests require prior contact with us within 48 hours of item's delivery confirmation to provide a RETURN CODE and appropriate shipping/return instructions. Any returned item must be promptly returned with the RETURN APPROVAL CODE written on the outside of the package and must be sent to us WITH DELIVERY CONFIRMATION to our address within 7 days of your confirmed delivery. Returned items must arrive in there original new, unused & unsoiled condition. Shipping fees either way are not normally refunded/credited. In some cases, returned items may be subject to a re-stocking fee.
Orders can only be canceled within the first 36 hours from placing them. Please contact us as soon as possible to see if your item(s) have already been processed. We will do our best to assist you.
Other stuff...Which we hope isn't necessary to post here but just in case one of those rare folks comes along....
Should we at any time believe a customer has abused the site's policies or abused the site's return/refund policy, deliberately subjected us (or our domain's site)to spam or malicious viruses, trojana, worms, or other abuse or failed to pay for merchandise (such as charge backs) we may at our discretion terminate that customer's Stash Builder Club subscription(s) and reserve the right not to engage in any further business with them. We reserve the right to refuse to do business with anyone who we feel does not conduct business in a fair, honest or reasonably appropriate demeanor.